JoelSteve Jobs is Not Asking Me to Blog
Great post. Until now, Apple has had a phone and retail store only approach to communicating with customers about support issues. I think 37signals does the best job I’ve seen yet, with their status.37signals.com site, plus email support, plus twitter now.
I just recently did a post comparing ways that Apple, Google and 37signals have responded to downtime issues.
- Name
- Joel
- Web
- joelbydesign.com
- About Me
- I'm a student of new media. Not as in college student, but as in I love finding solutions to problems using technology. Some days I feel like locking myself in a room and coding 'til the job is done. Other days I like to listen to music and ride the creative wave. I have perfectionist tendencies, and have learned to be careful to balance timelines with the quality of the work produced