Comments by Joel
Reply | Original | Permalink | TweetI like the redesign, and with 25% increased sales it’s obviously worth it. I was really surprised to see Flash used, even though executed nicely. I was even more surprised to see the blue “missing plugin” cube when I browsed to the site for the first time on the iPhone. Are you planning to swap a static image or anything for those browsing with the iPhone?
Reply | Original | Permalink | TweetHaha! This is exactly what I thought of when I first the new shuffle this morning!
Reply | Original | Permalink | TweetYou call attention and provide the answer to the strongest obstacle to your users – “what’s it gonna cost me?” (30-day free trial).
Very glad you posted this. I’m in the middle of writing some copy now and this will definitely help me refine it better, which is always the hardest part. Thanks again Jason.
Reply | Original | Permalink | TweetHi Dan, thanks for reading!
Reply | Original | Permalink | TweetP.S. My Twitter page is http://twitter.com/joelbydesign
Reply | Original | Permalink | TweetGreat post. Another inspiring read, as usual.
Reply | Original | Permalink | TweetGreat post. Until now, Apple has had a phone and retail store only approach to communicating with customers about support issues. I think 37signals does the best job I’ve seen yet, with their status.37signals.com site, plus email support, plus twitter now.
I just recently did a post comparing ways that Apple, Google and 37signals have responded to downtime issues.
Reply | Original | Permalink | TweetCreating a solution for yourself like this then showing it off to everyone is a great marketing tactic, and from a couple comments above, it already seems like it’d be another viable product to add to the 37s portfolio. (I’ve got a client who is looking for a streaming video / live chat solution just like this too.)
Thanks for sharing the process, again.
Reply | Original | Permalink | TweetAlso, I’d have to second Eric Anderson’s first comment above – the video didn’t really seem to add much to the live stream. Maybe even a more interesting background to start with? See you tomorrow!
Reply | Original | Permalink | TweetGreat article! I wrote something very similar not too long ago.
http://joelbydesign.com/2008/06/using-the-web-for-customers/ Keep up the good work.
Reply | Original | Permalink | TweetGreat article! I wrote something very similar not too long ago.
http://joelbydesign.com/2008/06/using-the-web-for-customers/ Keep up the good work.
Reply | Original | Permalink | TweetAnother vote for adding it to Basecamp!
Reply | Original | Permalink | TweetGreat post Jason. Though I’m in Texas now, I remember those harsh winters up north – brutal is right. Now that I’m in a much more temperate climate year-round, I find myself missing the changes of the season! Gotta endure the pain to really appreciate the flip-side I suppose.
Oh, and I second Peter’s comment above as well. Having a child is definitely more amazing.
Reply | Original | Permalink | TweetHeh, good placement marketing by Harvest on this article. Would have been even better if it was intentional.
As always, good words.
Reply | Original | Permalink | TweetGoogle is big but agile too. A difficult combination to maintain, I’m sure.
Mildly related – We were able to get a facebook app developed (concept to launch) within 8 weeks with two programmers. I like the fact that platforms are more open and are getting increasingly more efficient to develop for these days.
- Name
- Joel
- Web
- joelbydesign.com
- About Me
- I'm a student of new media. Not as in college student, but as in I love finding solutions to problems using technology. Some days I feel like locking myself in a room and coding 'til the job is done. Other days I like to listen to music and ride the creative wave. I have perfectionist tendencies, and have learned to be careful to balance timelines with the quality of the work produced